Report a Power or Internet Outage in Portuguese — Practice

Say which service stopped working

Faltou luz is a common way to say the power went out; queda de energia is a power outage. For internet, say a internet caiu or estou sem internet. Add the place and time so the building manager or provider can understand the problem quickly.

Explain whether the issue affects only your apartment or also a shared area. Avoid guessing about the cause. A specific report lets the responsible person check the right equipment or contact the service provider.

Ask who will follow up and when

After reporting the problem, ask whether a technician needs access and how you will receive an update. Protocolo is a service reference number; prazo is an estimated time frame. If you receive a reference number, write it down so you can follow up without repeating the entire report.

When you contact a building manager, keep the message brief and include your unit or the affected area. Do not open electrical equipment or attempt repairs based on language from a phrase guide; contact the responsible professional or provider.

Remember: Report the affected service, location, start time, and scope; then ask for a reference number and a follow-up estimate.

Check your understanding

Choose the English meaning of each Portuguese example. Answer before looking back at the tables. These questions check the written examples in this guide; they are not a listening or proficiency test.

Recall the Portuguese, then say it

Read the English prompt and say a Portuguese version before opening the answer. The answer shows the example from the lesson; other natural translations may also work. Compare the meaning and the situation rather than counting a different word as automatically wrong.

1. The power went out in my apartment ten minutes ago.

   Show a Portuguese answer

   Faltou luz no meu apartamento há dez minutos.

2. I’ve had no internet since this morning.

   Show a Portuguese answer

   Estou sem internet desde a manhã.

3. The problem is also happening in the hallway.

   Show a Portuguese answer

   O problema também está acontecendo no corredor.

4. Could you give me the service reference number?

   Show a Portuguese answer

   Você pode me passar o número do protocolo?

5. Do I need to be home to receive the technician?

   Show a Portuguese answer

   Preciso estar em casa para receber o técnico?

6. Do you have an estimated time for service?

   Show a Portuguese answer

   Vocês têm uma previsão de atendimento?

Make the phrase useful to you

Choose one example you could actually use. Say it once from memory, then change one detail that fits your life, such as the person, place, time, or object. Check whether your change also needs a different verb form, article, or adjective ending. If it does, compare it with the pattern in the explanation.

Report the affected service, location, start time, and scope; then ask for a reference number and a follow-up estimate.

Return to two prompts tomorrow without opening the answers first. If a phrase still feels difficult, shorten it to a useful chunk and build the complete sentence again.

Sources and your next lesson

This I Speak Portuguese practice guide builds on our Report a Power or Internet Outage in Portuguese lesson on Real Life Portuguese, with written recall tasks and additional speaking practice. The explanations and examples are teaching material; the practice questions are exercises, not a transcript of a recording.

To add Brazilian audio to your routine, choose a lesson in the Real Life Portuguese app. The app offers its own lessons and practice; this page does not imply that every example here has an app recording.